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Customer feed back
Recently we started listing the letters we receive.  We are proud of our service and desire to have happy, and therefore repeat customers.

Hello Helen,

Just wanted to let you know our order came yesterday via courier to our door! (We live in the country!) North West of Ballarat.

Thankyou for excellent prompt service and will certainly recommend your site to others.




Hi Helen,

I was very happy with the speed of your service, and the advice provided by Eric.
Ordered on the 22 Aug, delivered on 24 Aug, that's super quick.

David E.
Brisbane QLD


Hi Helen,
Just some (positive) feedback. My lights arrived exactly 26 hours after ordering - very impressive!
Thanks very much
Daniel L. Elsternwick, VIC

Hi Helen,

Many thanks for great service - pump arrived today - well done.


Graham R


Hi Guys
I just wanted to say thank-you for your excellent prompt service. I received my order on Saturday and the contents were as ordered. I was extremely impressed with your website, help service and delivery. I will be definitely recommending your company to my friends and colleagues

Kind regards
Bruce P. Perth WA 17/7/12

Hi Geoff,
Just a quick note to tell you how impressed I am with the Laguna Max Flo 1600 pump which you recommended to me last week. It arrived yesterday and within 2 hours of being installed, the water in my pond was almost free from algae, and this morning the water surface is now completely clear.
Very impressive I must say! and the fish are loving playing in the flow. It is a very powerful little unit.
Now all I have to do is find the leak and all will be perfect. Thank you once again for your invaluable help.
Regards, Philippa. North Dorringo NSW,  Oct 2010
Just wanted to thank Glenn and staff for your speedy resolution of my 'dead' PM10000 problem.  Your customer care is second to none and I will recommend your service to anyone who cares to listen! 
Once again, many thanks.   Glen    Canberra  ACT

Dear All at Creative Pumps
I ordered a 150 Sunjet system on Tuesday afternoon (from Victoria) and it was delivered midday on Wednesday!  my pond is not ready yet so have not tried it out but your delivery system is terrrrrrrific and I feel you should be told.  Best regards and thank you.   Ruben      Mount Martha Victoria
I have no queries, just compliments.
I was very impressed with the help and consideration given to me when I was trying to sort out what I needed. All the crew were helpful, especially so Trevor, who took the time and trouble to ring me back, to find out exactly what my requirements were. Have taken delivery of the Stingray 12000, and fitted it, I can only say, keep up the great work. 
Thanks   Allan T     Townsville  Qld
What information do you need: We have had dealings with your company over the last 18 months. You are wonderful!  Great help when we need advice. Patient when we ask silly questions and prompt with service and delivery.
We have recommended you widely to our friends.
Kurt and Llyr        Hughes  ACT
Dear Trevor, 
Just wanted to let you know that the filter is working fine and has improved the condition of the pond after only two weeks. I am pleased with my order and wish to thank you for your advice and prompt service.   Regards, Sharon   Five Dock. NSW
Hi Creative Pumps, 
Just a short note to say that I received the pump and filter within a couple of days and connected it the same day.  What fantastic service.  I inherited an extremely dirty, slimy fish pond when I moved into our new house last year, and all the time I thought there was a filter, but have since learnt that it was only a pre-pump filter.  I had emptied the pond and refilled it a couple of times and could not understand why it got so dirty so quickly.  With the bio filter now running for about a week, the pond water is much clearer and the fish are far more active than they have ever been.  I can now see them!!  I'm more than delighted with the results and I can't wait to see how the fish and plants flourish with their new setup.  
I've been clearing the sludge from the pre-pump filter about every 2nd day to keep the pump running efficiently and hopefully in time that will settle down to about weekly. 
Thanks again... Heather      Hobart  Tas
Just a quick E- mail to let you know that the filter we bought is working wonderfully.  We have gone from pea soup to pristine clear water in 4 weeks like you said it would.  We have restocked with fish and they are doing well.
We are very happy with your product and your personal service.
Kind Regards
 Trevor and Cheryl    Toowoomba   Qld
Dear Robert,
Attached are photo's of the finished pond. I would like to thank you for the prompt service your company provided, your web site has been very helpful in setting up my water feature which has been of interest to the neighbours during construction.
Thanks again
Ken & Gloria H    Oxenford 4210

Hi Folks, This is just to say thank you for your wonderful service. I only ordered my pond liner on Monday night and it arrived today (Thursday)

It was so easy doing business with you even though my order was probably very small in comparison to the ones you usually get. 

Thanks again,   Neil G     Teesdale Vic.

Hi Ian,
Just like to thank you for the fast & friendly service. I ordered equipment 11am Thurs. & it arrived 3pm Friday in Sydney, that's fast !!!!
All your suggestions for my large Koi pond filter & pump worked out spot on. I have it all working now & the water flow to the pond from the filter & the waterfall is perfect. Thanks again for your help. I will be advising my friends to deal with your company.
Dennis R. ..Chipping Norton..NSW
Dear Geoff,  Thanks heaps for the amazingly prompt, knowledgeable and professional service.  This task was left to the last because it was going to be so challenging for me because I don’t know anything about this sort of stuff, and you made this so easy.  Thank you very much.  
Raechel A    Woody Point, 4019.
Thank you. I received my order within 24 hours!! Very impressive. And what's more, they work and my pond is crystal clear today.
Benita    Cherrybrook   NSW
Dear Mr Thompson, 
I would like to acknowledge the receipt of all the products ordered and to thank you for your efforts and understanding. 
I am looking forward to doing more business with your company having the confidence of this experience. 
Wishing you all the best,  Sincerely yours,  Adrian C  Darwin    NT
Hi all,   Just wanted to express my appreciation to the team. I cannot believe the standard of service, the range of products and product information and best of all your low cost express delivery service. It leaves all competitors swimming.
The web site is great and I wish I was aware when I installed my pond system several years ago.....would have saved me a lot of expense and heart ache.
Thanks for everything and you have my business for life. I have directed a number of my friends to your site.
Thanks,   Gary Hooper     Melbourne     Vic


The past two times I have purchased from you, I have found you all to have been so courteous as to phone me to clarify my order, in the last 24 hours your call resolved an issue before it could have become one in my order.

So I thank you that such a good local business is doing things very very well.   Regards,  Jon R      Beaumont Hills  NSW

 G'day Glenn, I bought some Pondmate pumps a couple of weeks ago. Thank you for your advise and extremely prompt delivery, I ordered them on Monday and received them Tuesday morning. I haven't used them yet as I am still completing the water feature, as soon as I have completed it and it is up and running I will email you to tell you how it all went.
Kindest regards and merry Xmas
Adrian B    Geelong  Vic
Hi Anthony,
I have received the filter, thank you. I am impressed by your quick service and quality of assistance. I will certainly deal with your business again. 
Thanks again      Paul W     Gordon   NSW 
Dear Creative Pumps, I would just like to congratulate you on the excellent service on my recent order. I ordered on Sunday evening and the goods were there on Tuesday when I arrived home from work. Once again, thank you.
Ron Hirt    Brisbane      Queensland
Received pond light  today, much appreciated. I have bought a few things from you, and also have dealt with quiet a lot of internet sellers, but by far you your service is the best and I would recommend you to anyone.
Very, very good.
all the best.   Terry s.    Sydney    NSW
Just thought I'd say thank you for the great service.  The response time to
the order was brilliant - got the delivery on the 2nd working day after I'd
placed the order. (#790)
Thank you again,  Lisa D  Darwin. NT
 I received the pump today at around 3.00PM. I am very happy with you. AS USUAL, YOU HAVE DONE A GREAT JOB. I have tested the pump. It is EXACTLY what I require as a spare pump for my Salt Water Fish Tank.
Just another bit of feedback, two day delivery from Adelaide to Brisbane for $9.00 post and packing is very reasonable and in my opinion is a bargain.
Thanks again, Ian   Brisbane  Qld

Dear Anthony,  Thank you for the prompt service
They're already delivered & installed today
Works a charm!     Don McA  17 Nov 06
Hi Glenn,
I have bought a few pumps from you a few years ago. I am always happy to deal with youse blokes.
You  are the best in Australia for price and service. AND, the convenience cannot be beaten, since I can blow all my cash from the comfort of my own PC.
I keep Blue Swimmers, Mud Crabs, Bream, Flathead and Whiting alive, until we want to eat them.  Keep up the good work,  Ian W   Belmont     NSW
Hello again Robert, 
I have done as you suggested and also reduced the length of the outlet hose by re-locating the pump, and all this has solved the problem.
Many thanks again for your excellent service and prompt responses. 
Regards,  Glenn D   Hobart Tas
Dear Creative Pumps,
What information do you need: Just like to say thanks very much for sending me the 2 "o" rings for my Blagdon UV filter. It is much appreciated. Its the extra yards people do like your company that will ensure your continued success and my continued custom. Thanks again. Jim Booth.  Brisbane   Queensland

Dear Geoff,
Thanks to you are your fellow workmates for the advice and help you have given. So far everything is working fine and it didn't take long to put all together. All the best to you and your business.  Debbie  G,  Chatswood   NSW
Just a quick email to tell you the pump that I ordered for my brother in Cobargo arrived safely and very quickly. Thankyou for your speedy delivery, it was a real pleasure to do business with such professional people. 
Gary C
Hello to All Concerned,  
I was absolutely amazed when the pump turned up on Thursday 12/10/06 only ordered Monday 9/10/06.
I have given your name and address to several people  already.
Looks great, gives added life to  my garden.
Bunning's Toowoomba told me that this sort of Pump did not exist but I had seen similar in a Gladstone Qld nursery but they wanted $186.00.
Best Luck in the future.
Marion E       Brisbane    Queensland
Thanks for the quality light recently received fro Creative Pumps. I have bought stuff from you guys before and have not been disappointed, wish I had contacted you for the light before I bought a cheapie from Bunning's, you always pay for cheap stuff twice.
Thanks,    Steve P     Perth   WA
A big round of applause for your team. Ordered and received items within 48 hours. That's service. Thanks 
Graeme Owens      Melbourne  Victoria

Thank you for your excellent service.  I installed everything yesterday – it all fits (thanks to the advice on your website) and works! I will have no hesitation from purchasing again from you in the future. 
Kind regards, Clive G      Paddington NSW

Hi Geoff, Thanks for your e-mail, I was very impressed with your web site as it allowed me to make decisions that would have otherwise been done by trial and error. I had purchased another pump that ultimately would not have been able to deliver the volume for effect I was after. Thanks again and I will be recommending you to others.    Geoff R    Adelaide    South Australia
Well done Creative Pumps placed order Sunday 14th   received Friday 19th in perfect condition in rural WA     Thank you,   Steve W.   Western Australia
Dear Glenn, I think you should have a feedback section in your website like ebay.  So I can put something like this!!!. 
Thanks for a great informative website, quick delivery and most of all excellent customer service which is lacking in Sydney.  I had to go to Adelaide to get some service.  Well done. 
Sharon Mc.  Glenorie   NSW
Hi, I received the item yesterday afternoon & was completely happy with it. I would like to thank you for your very prompt & professional service.
Regards,  Van    Morwell  Victoria
Thank you very very much for your informative web site and very prompt service, I ordered on Thursday and received on Monday and I'm from Tassie, so brilliant service, thank you. I am very happy with my purchase and are recommending you to my friends.
Scott C  Tasmania
Dear Geoff,
Just a quick note to thank you for your time and effort in discussing my recent pond pump crisis. We will need one or two of the pumps you recommended & I will certainly be coming back to you to purchase these.  Thanks again for your help
Kind regards, Liz T   Chatswood   NSW
Hello, Creative Pumps
I ordered two pumps on Wednesday i think and received them today. I would just like to say thankyou for and easy and efficient transaction
Jason G    Holt ACT
Hi,  I received the order on Friday.  Your service has been very prompt and professional. Thank you, I will be using you again for my future pond needs. 
Regards,     Stephen K     Weston   ACT

It is great to find a company to give so much attention to their customers and I really appreciated your time. My order for pump and filter is attached.
Best wishes to you all 

Kerry B       Kingston.   Tasmania

Hi Creative Pumps,
I do a lot of internet purchasing. I would describe your service as first class, and “blisteringly quick”. It is a refreshing change to see a business carrying out their promise.
The pump arrived almost too fast – now my wife is “encouraging” me too get it put in!
Good work! 

Malcom S    Regents park   QLD.

Almost 2 months ago I purchased a Fishmate 10000 filter c/w pump. I just wanted to let you know how impressed I am with its performance and ease of maintenance. The water is now near on clear, I can see fish again. My young son gets so much enjoyment from the pond now, which in itself justified buying this filter/pump outfit.
Thanks again
Shane C      Melbourne   Vic

Geoff, Just wanted to thank you for your wonderful assistance with selection of our pond pump. Here in Victoria I was being offered the same model at $170.00 dearer than what I paid from you including postage. I was also told that my calculations were wrong and I needed I much stronger pump. They were wrong and you were right we got exactly the effect/feature that we wanted. Will send photo when plants have grown a little as it looks just like a little stream. Thank you again for your wonderful honest assistance.
Janine H    Lysterfield  Victoria
Thank you very much for your advise. We just finish our new small pond. Every thing is working, water is clear, fishes are happy and we are happy too. Your shop on line is professional and recommendation from you are perfect. We attached a few photos.
Once again thank you very much
Jacek S from   Melbourne    Victoria

Robert & Geoff,
Just a quick note…  Pump and pipe arrived just now.  I have to say a thank you for your help, persistence with a pesky customer and your professional attitude to the sale, especially when dealing with the small issue of the intake on the filter box.  Once again thanks!  You have made dealing with an interstate company the same ease as dealing with a local company which is very hard thing to do.  I for one will certainly use your company again!   

Cheers and I will send you some photos when its all done (construct, and completed photos!) I also put a thanks on the Australian Koi Forum that I am a member of. 

Regards,  Craig S     Balcatta   WA

To the team at Creative Pumps.
I have spent the last week trawling through the websites on Pond Liners and Pumps till I found "Creative Pumps".  I have now spent the last two days investigating the mind-boggling range of products you have on offer, with all the assistance to individualise every customer's needs.
I am impressed!   You have the most comprehensive information, attention to detail and engaging presentation that is a great credit to you.  It is JUST OUTSTANDING.   Your site comes first - daylight second!   If your service is as good, nobody else gets a "look-in".   You have won me over if you can handle my somewhat different application.
As good as your site is, it has blown me out of the water with matters that I had not previously considered, so I need help in making some decisions.  I will try to be concise but I need to outline my project.
Charles P    Colo Valley NSW
Just a quick email to thankyou for you prompt and professional service.  I ordered over the net one afternoon and received it within 2 days. Well done for choosing a very efficient courier as well.
John C    Canberra   ACT

Hi Robert,
Just wanted to say it’s great that you offer pumps separately from the solar panel – as far as I can tell no one in Australia does that for DC voltage pumps. I already have a solar panel.
In appreciation,   David L    Burwood   NSW

My order arrived here in Toowoomba this morning. Thank you for your fast
service and great advice,
Regards  Gordon T.     Toowoomba   QLD
Hi Creative Pumps
Thank you for your kind service. I have already received the pump and
it works great thanks a lot for your help and i look forward to doing
business with you in the future.
Kind Regards     Daniele B    Townsville   QLD

Dear Robert – pump arrived here about an hour ago – that’s only 2 days to Toowoomba, and Just in time for the Weekend! – Thanks so much, the website info is great, service is excellent and speed of delivery is first class! I’ll tell my friends! 
Cheers,   Ben W   Toowoomba  Queensland

Dear Creative Pumps,
I just wanted to send you an email to thankyou for my order which I
received on Friday. I am very happy with your service and will be making further purchases in the future. Regards,  Rorie     Canberra  ACT

Hi Folks at Creative Pumps,
Just a short note thanking you for your friendly & professional advice on what equipment to use for our project, your explanation on equipment was as plain as English and easy to follow, saying this the information you gave to us was before we even placed an order with you which made a decision very easy to make.
Ron P    Oakleigh South.    Victoria 

Hi Lynne   
I'm not easily impressed but I certainly am with your service !   I placed my order on Thursday and it arrived on Friday (Adelaide to Sydney) OUTSTANDING !   
Regards,  Ruth    Paddington. NSW
Hi Creative Pumps,
I would just like to say thank you for your excellent service, and speedy delivery. I was very impressed. Keep up the good work.

Thanking you,   Kelly    Perth  WA
What information do you need: We have had our Hozelock Bioforce filter for about two weeks and it works perfectly and so quickly too. Our pond is now crystal clear. Thank you for an excellent product and for the fast (and cheap) delivery. I have mentioned it with your website name in an online gardening forum. I think it will help a lot of people as murky ponds seem to get mentioned a lot.
Donna D   NSW

Dear Geoff, 
My first on line purchase.
Your web site is just fab! Well done, great information on products, technical sizing data and explanation of things such as UVC.
Also your business response and efficiency are just superb.
Keep up the good work. It should bring you many more customers.
Bernie S.      Kew    Victoria
Dear Robert,
I received  the pump this morning, complete and in good order. My
compliments on your website, it's very informative and well laid out, also on
your prompt delivery. Thanks, Clive E.  NSW
The pump arrived today.  It's exactly what I wanted!! 
Many thanks!!!!!!
I had trouble locating a solar pump in Perth (without running all over town and/or paying a small fortune!) so found you on the internet.
Creative Pumps remains bookmarked for future garden projects!!!!!!
 Vivien....  South Perth.  WA   6151
Dear Robert,
Received  at 8am this morning, complete and in good order. My
compliments on your website, it's very informative and well laid out, also on
your prompt reply.
Thanks, Clive.  Swansea    NSW
Hi Guys,
Thanks for the best end to end quality service I have come across on the web.
Your web site is easy to read and make a decision from.
Your purchases proses was easy and your auto response great.
In addition your personal response was unexpected and delightful.
To finish it off the product was delivered to my doorstep just 24 hours following my purchase, at least a day early.
Just fantastic service.
You really deserve to do well with this attention to quality.
Thanks and all the best.  Greg D     Pyrmont   (Sydney) NSW
Hi Robert,
All your gear just arrived - Very impressive. I will check it all out tonight.
Once again congratulations on outstanding service.
Considering your web site, the time you have spent helping me and the speed of getting the equipment to me I believe this is the most outstanding customer service I have ever had the benefit of. - Thank you very much indeed
 Regards,      Craig W  Melbourne
.Hi, Received my "Suprema" pumps today, 10 out of 10 for web page info, 10 out of 10 for service, and just as impressed with the pump.
Happy customer  Scott. R   Penshurst.   NSW
Hi Robert,
Thanks for all your help and I will have no hesitation to recommend you to any one in the market for water garden equipment. I was a little apprehensive to any purchases on the internet but your support and actions have removed the fear of the internet. 
Once this is working I will send you some new photos for your web page.
Regards,  Xavier    Collingwood   Vic

We completed the renovation of our water feature today using the Nautilus 150 pump that you recommended and delivered to us last week.

We increased the size of the waterfall pipe to 19mm, as suggested, and were very impressed when we fired it up for the first time.

 What a fantastic pump!  Thank you for all your advice and assistance in choosing the right one. We are very pleased with the result.    Regards, Trish & Janet   Victoria


"I feel pretty stupid writing this seeing as you're so far away from where I live (UK), but I just keep returning to your Web site as it seems to be one of the few places on the Web where an retailer has bothered to actually test and comment on the range of products they sell.
Your findings and descriptions are very much appreciated !" 
   Gerard W.     London   UK.

Morning Robert,   Have finally got around to having a couple of photos taken. 
I'm more than happy with the Pondovac 2  and that it does a wonderful job by clearing the sludge & leaves etc...  with the result of creating a nice clear pond. Also delighted with the packing and speed of delivery.    Cheers for now,  Dick Hoffman  Lord Howe Island
What information do you need: You guys are absolutely FANBLODDYTASTIC. My order made late yesterday gets delivered today. From Adelaide to Sydney!!!!!!!   That's CUSTOMER SERVICE!!!!!!!!!!!!!!
All I can say is UNBELIEVEABLE and THANKS.............  John I     Sydney

G'day Geoff, Just to let you know the goods have arrived. Such speedy service!!  I will keep spreading the word actually if you have some business cards etc send me a pile and I will ensure they are distributed.
Belinda  Melbourne

Thanks very much for the advice and help you have provided for my "Backyard project". The assistance enabled me to choose the right filter and pump for the pond. It has been more than three months since they were installed and the water is still crystal clear.
Again I appreciate the amount of time you have spent over the phone, I couldn't get that type of advice anywhere in Sydney. Even though I purchased all these products by mail order they were about 15% - 30% cheaper than many of the shops in Sydney, and were delivered overnight.  Keep up the good work.  Silva B  Sydney

Thank you Robert,
Solar pump arrived on Friday.  Works like a charm.  Set up in my small gold fish pond in the courtyard, even the fish are happy.
I am very happy with the product and the service.  Certainly recommend to all I know.
Thanks again,  Joanne  Perth  WA

Hi Robert, 
Thanks for the fuses..... The pump and filter are working great and I am very satisfied with the result..... Thanks for the recommendation 
All the best   Kevin S     Wentworth Falls NSW
To Whom it may Concern,

This is just a note to say thankyou for the prompt delivery of the pump I ordered.  I live in Sydney and yet received the order the day after placing it. The product is exactly what i needed and your mail out system is exemplary!

Thanx again,  Tim...  Chatswood.  NSW

Thank you for your prompt service, delivery and great prices on my Pondmaster Pump. (about half the price of it in Melbourne) Ian M

Hi Robert,   Just letting you know that I received my order in full, thanks very much I am glad I went for the top liner as it is a lot thicker than the old one I had before. Your web site has been great for ideas about construction of ponds and have used them for my new design which will improve things greatly.
Thanks again heaps for the good service.    Rex C    Warrnambool Vic.

Thank you for quick processing & delivery of my new Oase pump, which arrived by next day delivery last Friday.  Have set it up and am very happy with its performance to date. 
Spencer F.    Hurstbridge  Vic
Hi Lynne,
Thanks for that. Wow - fast service! I was just telling my hubby last night that I went for you guys rather than someone $10 cheaper because I just had a gut feeling the service would be better. You proved me right - thanks!  Have a safe and merry Christmas :)
 Cheers,  Donna B    CROWS NEST QLD 4355
Hi Creative pumps,
Received my order at 8am this morning, complete and in good order. My compliments on your website, it's very informative and well laid out, also on your prompt reply.
Thanks, Clive.   Darwin NT
Dear Geoff,   
Just to let you know that my pump arrived about 10mins ago.  Thanks for all your help. 
I have found your company to be excellent - your customer service is great and your web site very helpful with lots of useful information.
I appreciated your prompt return to my email last night, 
Thanks again,  Sandie Roberts.
Thanks for the Blagdon Cyclone 3000 with UVC filter you shipped to me recently.  I installed it over the weekend and is working exceptionally well. 
Over the course of 10 days it has removed a significant amount of suspended material, to the extent that the bottom is now visible again.  Pond water condition is returning to normal.
Thanks for your help with this.  David H  NSW

Robert, I recently purchased some pond liner and tape from you and would like to
thank you for the excellent and prompt service and will not hesitate to
recommend you to others.
Kind regards, Robert H, Forestdale Qld.

Hello Robert,      I received the pump on Friday, the 15th and installed it Saturday.  It works great and my customers are satisfied.  I’ll get the accessories for the next one though.
Thank you,  Phil Angell
Rodeo, NM.  USA 88056

Hi folks,    Today I received my extension, that was quick!!!  thank you so much for all your help.
Angela  C      Glendenning  NSW

Appreciate your assistance ... I have been working on a project out-of-town for last few days ... no mobile reception available ... & have arrived home to see all is on track
Once again, thank you for taking the initiative & arranging freight etc.    Looking forward to continued/mutual business growth.
Regards ........ Seamus. D       Landscaping Solutions.   QLD