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Order Delivery - Within Australia** (Sorry we do not export)


Pumps, filters and accessories are normally in stock ready to be shipped the same day.
However, if we are out of stock of one or more items, in this case we will contact you and advise what delay can be expected.

Pond liner that is not pre-packaged (i.e. cut off the roll) does present a slightly longer delay of about 2 -3 days to allow for cutting plus travel time.
Due to our space constraints in Adelaide we ask the importer in Melbourne to ship pond liner direct to our customers. If an order is for both hardware and pond liner we will ship the hardware from Adelaide with a separate delivery of the pond liner.

Sometimes your goods may take longer that what we say here as we use carriers, who have their own transport, but we strive to be accurate with our delivery times. Please note that the weather can also play a big part in their delivery times. Floods and fires make it impossible for deliveries to be made. Please contact us if you think it has been too long since you placed your order on 1800 607 388

Expected delivery time

Average delivery days (Working days) Please allow for weather events.
  • Victoria
    Metro Melbourne Could be next  working day if ordered before 2PM (but allow 2  working days)
    Outer Melbourne 
    2  working days
    Geelong.  2  working days
    Country. 
    2 to 5 working days
  • NSW
    Metro Sydney. Should be 2 working days (but allow for 3)
    Outer Sydney metro. 2 - 3 working days
    Near north and south coast
    (Wollongong to Newcastle) .... 3 days
    North coast. Port Macquarie - Coffs Harbour etc 3 to 4 working days
    Country. 3 to 7 working days
  • ACT
    Canberra.
    3 working days (but allow 4 days)
  • South Australia(Our home base)
    Adelaide. Next day
    Outer Adelaide metro.
    1 -2  working days
    Country.
    2 - 4  working days
  • Queensland
    Brisbane.
    Should be 3 (But allow for 4 days)
    Near north and south coast
    (Gold coast to Sunshine coast) 3 to 4 working days
    Cairns. 5 to 7 working days
    Townsville. 
    4 to 6  working days
    McKay / Rockhampton. 
    4 to 5 working days
    Country.  5 to 10  working days
  • Tasmania
    Hobart / Launceston.
    We mostly use Star Track, making delivery somewhat unknown, you may even know better than us, however, 3 -4 working days seems about average.
    Country. 4 -6 working days
  • Western Australia
    Perth

    For some unknown reason, Western Australia seems to take longer than it should. Perth is often 4 - 5 working days.
    WA Country Up to 9 plus working days
  • Northern Territory
    Darwin.
    4 to 5 working days
    Alice Springs.
    3 to 5 working days
    Country.
    6 to 12 working days
  • When calculating delivery days please do not include the day the order is shipped as a travel day. Examples .

    A) AN ORDER PLACED on say a Monday, would be picked up that day. So the travel days would begin on Tuesday

    B) AN ORDER PLACED AFTER 2 PMon say, Monday would be picked up on Tuesday. So the travel days would begin on Wednesday.
    In other words an order placed on between Monday after 2 PM and Tuesday prior to 2 PM will be shipped Tuesday afternoon, hence Wednesday would be the first travel day.

Special note....We are quoting delivery times based on the expectations of our delivery vendors ( TNT, StarTrack and Australia Post etc). While in normal conditions these carriers deliver as indicated, sometimes deliveries are delayed for a variety of situations and conditions experienced by these carriers and are beyond our control.

Once equipment is in the hands of the chosen carrier, we are of course powerless to control delivery, all we can do is to prompt them into action. We therefore ask for your understanding when on the odd occasion a delivery is late in arriving.

International
Sorry, we do not export, but consider the companies below for USA and Canada
Usa Flag USA buyers link
http://www.pondsonline.com
Canada flagCanadabuyers link
http://www.pondsonlinecanada.com