Read below to get all of the information you need about our payment and delivery options.
All prices are quoted in Australian dollars and include GST
Please make sure that the page that you are buying from is current as prices can be updated occasionally as costs change - simply press the refresh button.
Secure web site ordering
Credit cards (Visa or MasterCard only) Securely done in ANZ EGate - Bank hosted
Direct Deposit (details below)
All items on this site can be purchased using the Secure SSL shopping system. It is very important to us that our customers have confidence in the security of our systems. For more information about payment security, click here.
Select the product you wish and the quantity then add it to your cart. Click the shopping cart and follow the instructions to complete your purchase.
Payment can be made with Credit Card, Direct Deposit, Money order* or Cheque* you are given the choice as the order is filled in. *simply post your payment and quote the order number that will be issued
Phone Orders: Call 1800 607 388
If you wish to order by phone, just give us a call.
Office hours: Mon - Fri .....8am to 5.30pm (Adelaide time)
Saturday 8:30am - 12:30pm
Delivery of goods
All claims for short supply and or damaged products will not be recognised after 48 hours from receipt/delivery of goods.
Delivery cost have sky rocketed and all pond liner orders which are heavier than 30 KG are now subject to a additional freight charge of $85 - This is from all freight companies, this charge is automatically added in shopping cart.
Delivery Times: See below - Due to Covid-19 Most freighting companies are having delays, some up to 3 weeks. Star Track has been not as badly effected as some.
No longer accepted as these can easily be falsified.
Trade customers - when buying for resale only Click here
Direct Deposit (Funds send straight to our bank account)
Bank: ANZ Account name: Creative Pumps
BSB No: 015-560 Account No: 4889 414 79
EXPORT ( outside Australia)
Sorry, but we do not export!
E & OE Important Notice
Product descriptions contained in this online catalogue are based on information supplied by manufacturers and distributors. Whilst every effort is made by Creative Pumps to ensure that the information is accurate and up-to-date, there may be instances where model details and specifications change, or when products listed are not immediately available. We reserve the right to withdraw any item from sale.
Flat $10.00 shipping & handling
For the Australian mainland, and the main island of Tasmania (excluding any offshore islands), We charge a flat shipping rate of $10.00 per order regardless of the number of items, size or weight. Excluding pond liners over a certain sizes as all freight companies have implemented steep costs for heavy and odd shaped either on or off pallets.
Please call or email for a freight quote for any Australian island that is not Mainland Australia or the main island of Tasmania
*Please Note that we currently use StarTrack for most of our delivery`s. If a order is placed via the internet or via our staff, and you the customer give us the wrong address, you maybe liable for the redeliver fee`s that we are charged. This also includes business that are not open during normal business hours (9-5). Charges are between $10 and $35.
As you can imagine our $10 delivery fee seldom covers the actual freight cost, we subsidise the the remaining cost. We therefore reserve the right to select the best carrier based on delivery speed and cost.
Should you require Express delivery please call for a quote.
Because of the bulk of spillway troughs we are forced to pass on the actual shipping cost. When ordering from our web site please chose your geographical area price as shown, it includes the bulk adjustment. The shopping cart will then automatically add the standard $10 fee to your order total.
Ponds are a generally shop pick up only product. They are shippable but there is a freight cost, due to their extreme bulk and packing difficultly created by their fragile nature. Please call us and we shall get the best available price we can.
Order Delivery - Within Australia** (Sorry we do not export)
Pumps, filters and accessories are normally in stock ready to be shipped the same day.
However, if we are out of stock of one or more items, in this case we will contact you and advise what delay can be expected.
Pond liner that is not pre-packaged does present a slightly longer delay of about 2 -3 days to allow for cutting plus travel time.
Freight companies are now charging an extra charge of between $80 - $150 for liner deliveries larger than 30KGS. We have no control of this charges.
Sometimes your goods may take longer that what we say here as we use carriers, who have their own transport, but we strive to be accurate with our delivery times. Please note that the weather can also play a big part in their delivery times. Floods and fires make it impossible for deliveries to be made. Please contact us if you think it has been too long since you placed your order on 1800 607 388